SHIPPING & REFUND POLICY

Last updated January 13, 2026

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information about our shipping and return policies.

SHIPPING POLICY

PROCESSING TIME

All orders are processed and shipped within 2–14 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in the shipment of your order, we will notify you via email.

SHIPPING METHOD

All orders are shipped via FedEx air delivery to ensure fast and secure transportation.

Delivery times may vary depending on the destination country, customs clearance procedures, and local carrier services.

TRACKING INFORMATION

Once your order has been shipped, you will receive an email confirmation with your tracking number. The tracking number will allow you to monitor the status and location of your shipment.

Tracking information usually becomes active within 24–48 hours after shipment.

INTERNATIONAL SHIPPING

We ship internationally. Delivery times may vary depending on the destination and customs processing in the receiving country.

Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

LOST OR DAMAGED PACKAGES

We are not responsible for packages lost or damaged during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim.

If you experience any issues with your shipment, please contact us and we will do our best to assist you.

RETURN & REFUND POLICY

RETURNS

All returns must be postmarked within 30 days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@mwo-usa.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:

Train-Me LLC (Returns)
8 The Green Dover
DE 19901
USA

Please note that customers are responsible for all return shipping charges. We strongly recommend using a trackable shipping method when returning items.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund.

Please allow at least fourteen (14) days from the receipt of your returned item to process your refund. Refunds may take 1–2 billing cycles to appear on your credit card statement depending on your credit card company.

We will notify you by email once your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

CONTACT

If you have any questions regarding this Shipping & Refund Policy, please contact us:

Email: hello@mwo-usa.com
Phone: +1 302 202 6911